Returns & Exchanges
Due to the perishable nature of our premium cocktail blends, we cannot accept returns on opened products, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 14 days of delivery for a full replacement or refund on eligible items.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your cocktail delivery.
Provide Documentation
Attach clear photos of the shipping box and the individual cocktail sleeves if they arrived damaged or leaked during transit.
Review Process
Our team will review your claim within 48 hours to verify the quality issue and confirm your eligibility for a refund or reshipment.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh set of cocktails to your address immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing